As this was our first home buying experience, we were obviously a little fearful of the entire process. We started searching with another agent and were quite disappointed with what little information and assistance we received, however, being our first time, we figured this may be, what to expect. Just as we were about to give up on the entire process, we were referred to the Jessica Licona team and our lives changed at that point. From the very start, we knew they were the right choice for our new family. They were incredibly knowledgable, understanding, and supportive and guided us step by step through the entire process, making us feel more than at ease. We had a specific deadline and every time we became frustrated with the process, they gave us the motivation and worked harder than we ever thought was possible in order to find us the perfect home. Even after walking us through the closing process, they have remained an excellent resource and, as crazy as it sounds, a trusted friend who has never left our side, answering all questions in a timely manner. We can't say enough about Jessica, Claire and the rest of the Licona team and I will ONLY refer them to our friends and colleagues as well as use them with our next real estate adventure! We are writing this review because stellar customer service is few and far between nowadays, and theirs is beyond anything we have ever experienced in the past. They should be proud of the lives they change with their dedication and compassion. THANK YOU from the bottom of our hearts.
Jessica is the first and last realtor that we will ever use. Being a first time home buyers, we had NO idea what we were in for. And what an event it was! As soon as we thought of a question, she would already be calling or emailing us to keep us updated on where the process was. If we had questions about the process, she made sure we understood every bit of paperwork and what it meant for us. This kind of attention can calm a lot of worry and fears for a first-time buyer with no experience. We must have looked at 20+ houses in one month. That is a LOT of time... A LOT to spend on one client. But, she did it with enthusiasm. The weekend we found our house, it was July 3rd. Most people, including her, were on vacation. She sent her assistant to show us some houses that day. The last house of the day, we knew that it was the one. Jessica immediately stopped her fun on vacation to ensure our paperwork was submitted that very day!! Being 1 of 3 offers that day, she fought hard for ours... and it paid off. Our bid was accepted. Jessica has since then helped us find resources for projects, dog sitters and other various things. She treats all her clients like family. There is nothing she isn't willing to do to help you find a home to make a life in. We are and will be forever grateful for her diligence and hard work. If you need a home... Jessica Licona is your best starting point.
I have known Jessica in a few capacities. I was a trainer and coach of REALTORS for years. I know hundreds of agents personally and was an agent myself. I KNOW and have experienced from behind the scenes some of the best, moderate, and worst agents out there. One day, I overheard Jessica negotiating for her client. I heard her, then, communicate with her client. I was blown away by the skill, the strategy, and the true service. It was that moment, I decided when I sold my house I would ONLY hire Jessica. And so, 5 months later, I did exactly that. And we got even better than I expected. Jessica was truly skilled AND she wanted to make our experience seamless and pleasant despite the fact that selling your home simply can be stressful. Jessica helped us sell our home for way over asking price, and with little hassle in just a few days. She and her team were phenomenal in communication and service. I would hire her again in a heartbeat. Having a crappy agent can make for a miserable experience and for financial loss. Instead, have an AMAZING experience and hire TOP OF THE LINE Jessica Licona to sell your home, or help you buy.
I literally cannot speak highly enough of the entire Licona team. After helping us find our dream home as first time home buyers, we had a sudden life change and moved out of Austin. We immediately called Jessica, no hesitation whatsoever that she was going to be able to help us handle this efficiently, even if we may not be in the city to assist. We packed up our lives and moved, leaving our full confidence in the LIcona team to sell our home for the best possible price and they did not disappoint. Always in constant contact, even as we drove across the country to our new home, and always walk us through the steps. If you are buying, selling, or renting in the Austin area: DO NOT HESITATE. Call Jessica now and I promise you will not be disappointed. Her team is at the highest level of professionalism and they will only show you the best possible experience. Thank you, Jessica and team, for helping my boyfriend and I (and our dog Conway) buy and sell our first home. You will always have a special place in our hearts.
Jessica and her entire team did an amazing job for our first home buying experience. Late-night phone calls, consistent email habits, etc. She was THERE when we started to panic and helped walk us through every single step. We found our dream condo on our first viewing and she helped us through the entire process. As first time home buyers we really only had a small clue as to what was required of us, how long it would take, etc. and she gave us all the materials we needed. To add, her team added such a personal touch to the entire process. I didn't feel like they were trying to close the deal as much as they were trying to get us in our condo and make everything run smoothly. I really appreciated their personal touches and when we closed the deal, I cried at how lovely their congratulations package was for us. It was such a sweet touch that was not necessary, and it made all the difference in the world! Thank you, Jessica and team, you have made this such an easy process and we are so happy in our condo!
Jessica Licona is FLIPPIN' AWESOME! I just closed on my second house with her and her team and each experience was beyond wonderful. Jessica is simultaneously smart, high-energy, funny as hell, and a consummate professional. She strikes a perfect balance between advising and letting the buyer come to their own conclusions. She helps you consider potential upsides and downsides that you probably wouldn't think of on your own unless you're a real estate expert. I really appreciated Jessica's frequent touchpoints and willingness to explain simple and complex concepts, sometimes multiple times, without making me feel like a dummy. She's a killer negotiator but uber-courteous. She is also a master connector, able to facilitate every connection a new home buyer or seller could possibly need. No high-pressure sales here, Jessica is a consultant above all. I trust her absolutely and would refer her to anyone looking to buy or sell a home.
Just wanted to add another review in regards to some amazing ways this lady has helped us in the 2+ years we have owned our home. From the moment she met us, Jessica and her team have gone above and beyond in helping us. Recently, we needed an exterminator to swing by the house to review our needs. Jessica recommended Brock... and was he awesome! He was better than any other company we have out to the house in the past. His quote was realistic and budget-friendly. We are looking forward to working with him and feel confident in his ability to solve our pest control problems. Anytime we have needed help around our house, The Licona Team is our "go-to" for references. I can not recommend her and her team enough. Fantastic people. Fantastic service!
I recently closed on a home with Jessica. I had a very tricky lending profile and not only did she assist me with my home search and negotiations she also helped find my lender! She is incredibly diligent and very hard working. I was NOT an easy client and I know that. I had very specific criteria I was looking for with regards to a home and a location all while searching from another city. Jessica helped scout properties and even spent a Sunday driving neighborhoods to look for non-MLS properties since the Austin inventory is presently so low. I have purchased other homes and know that all real estate agents are not created equal. My experience with Jessica has been the best to date. I highly recommend her and her assistance Joelle to anyone looking to buy in the Austin market.
I am so glad that Jessica reached out to me on our investment property. She has been nothing short of professional and EXCELLENT at her job. She patiently waited with us for a few years as we read the market and decided to pounce once it was right for us. Her big-picture thinking and willingness to go long-term with us over a short-term, lesser gain was key to us getting what we wanted. Over the course of our interactions and ultimate sale of our property, Jessica and her team were so easy to work with, super responsive and very thorough. There are realtors everywhere in this town, but this team is definitely one you want to work with.
Jessica and Joelle are the TRUTH! In other words, from start to finish, my home purchasing experience was second to none. When she says her and her team are your "concierge" Realtor, she's not messing around. The Licona team was very professional, followed up with me several times throughout the process, and went to bat for me when I needed it. Because of the Licona Team's hard work, I was able to close on my home in 25 days, which is unheard of. In short, great experience, phenomenal service, and most importantly, genuinely polite and honest individuals. As good as it gets, no doubt.
I don't know how they did it, but they did their magic again!!! In a span of 9 days II repeat... NINE DAYS!), we told them we desperately needed help renting out our house, they took over, staged it, bossed us around (with good reason), got professional pictures taken, listed it, found multiple applicants, including a great tenant and said tenant moved in!!! NINE DAYS! Thank you, Jessica Licona and Cody Wickham with Licona Team at Compass Real Estate. Nine days must be some sort of record, right???
Jessica is an excellent agent! She is detail-oriented and always follows through. She was such a breeze to work with. I really appreciated all of her suggestions and guidance throughout the home-buying process, which can be very stressful. Her entire team is involved in the process so there is always someone available to answer your questions and help you out in any way that you may need. She is also quick to answer e-mails and find the best possible solutions. I am so grateful to have had her as both our listing and buying agent!!! :)
Jessica went above and beyond to make our first home buying experience amazing. She was there for all of our questions, connected us with everyone we needed to talk with, and walked us through every step of the process. And then, she even helped us after we got the house by helping to connect us to any service we needed. I can't imagine a better experience than what Jessica provided, and am truly thankful we were able to work with her.
Jessica and her team from the Licona Team are the one and only realtor we will ever use in the Austin area. The team understands the market and the surrounding area. Jessica has helped us purchase our home in Georgetown, TX and we have stayed in contact since. Jessica made the experience painless and easy, she is a wonderful person. We look forward to using her in the near future for our real estate needs!
Jessica, Lisa, Cody and the team have helped me once again... a very efficient turnaround on purchasing an investment property, with great guidance, a very useful roster of service providers and other professionals up their sleeve. I can't recommend these guys enough.. second time round for me using their services, and I look forward to more continued collaboration in the future. Woo hoo!
Lisa helped me find and close on a house very quickly ... she's very efficient as well as friendly and of good counsel. Jessica made sure to keep in the loop, checking every step of the way that I was a happy bunny (which I was). I am happy to recommend the Licona team for your home buying needs :)
Jessica, Lisa and the rest of their team are truly top-notch professionals! Jessica made the entire process seamless and painless. We were so nervous to be buying our first home and Jessica just made it so simple and easy and I am so grateful for her help! I would highly recommend the Licona Team!
I referred 2 friends to Jessica who I thought wanted to buy/sell and both ended up wanting to lease. She and her team went out of their way to locate properties for both. I appreciate the full-service nature of Jessica's office. And she is great about follow up! Very attentive.
Jessica goes above an beyond for all of her clients. She is very passionate about helping people get the right house and the right deal. She is very thorough and knowledgeable.
I can't sing Lisa’s praises enough! Things were bumpy when one lender said she wouldn't be able to do the loan but Lisa was super proficient with the transition to the new lender and continues to help me on all fronts!
They take the word "concierge" to heart so that each and every client has a wonderful experience in buying, selling, investing and/or leasing, and that they can lean on The Licona Team for everything from requesting contacts for house cleaning, great CPA, establishing an LLC to finding a personal assistant or lawncare company.